Soft Muse

Our Commitment At ZUBOC, we take pride in delivering high-quality products and exceptional service. While every order is handled with care, we understand that returns or refunds may occasionally be necessary. This policy explains our guidelines and procedures to ensure a smooth and fair resolution process for all our customers.

 Return Eligibility

 To ensure your return request is processed smoothly, please ensure the following:

•  The return request must be initiated within 7 days of receiving the   order.
•  The product must be unused, and in its original condition.
•  The item must be packed in its original packaging with all tags and accessories intact. 
• A valid order invoice or purchase confirmation must be provided. Please note that any return request received after 7 days of delivery will not be accepted.

Non-Returnable Items

 The following categories of products cannot be returned: 

• Used/ partially used items.
• Customised Products 
• Discounted or clearance-sale products. 
• Items that are damaged, altered, or missing parts due to reasons not attributable to ZUBOC. 

How to Request a Return To initiate a return :

 1. Contact us at sales@zuboc.com or WhatsApp +91 88913 43496 with your order number and reason for return.

 2. Our team will review your request and confirm the next steps. 

Refunds & Processing Time 

• Once we receive and inspect the returned item, we will notify you of the refund approval or rejection.  
• Approved refunds will be processed within 5 business days and credited to your original payment method.
• Return shipping costs are the customer’s responsibility and are nonrefundable. In case of refunds, the return shipping cost will be deducted from the total refund amount

 Damaged or Defective Products 

If you receive a product that is damaged, defective, or incorrect:

• Share clear images or videos of the product with our team at sales@zuboc.com or via WhatsApp. 
• Once verified, we will arrange for a replacement at no additional cost, or issue a full refund. 

Policy Modifications

 ZUBOC reserves the right to update or revise this Return & Refund Policy as needed to reflect changes in our operations, legal obligations, or product categories. Updates will take effect immediately upon being published on our website.

 Contact Us

 For any queries or assistance regarding returns or refunds:

• Email: sales@zuboc.com
• WhatsApp: +91 88913 43496 

Your satisfaction is important to us, and we aim to resolve every return request with transparency and fairness.