Terms of service
Welcome to ZUBOC, an online store operated by Creative Stories. By accessing or using our website www.zuboc.com, you agree to the following terms and conditions. Please read them carefully.
1. Agreement to Terms
By using our website, you accept these Terms & Conditions along with our Privacy Policy, Return Policy, Shipping Policy, and Customization Policy.
2. Products & Services
Product images are for illustration purposes only; color, size, or finish may vary due to lighting or screen settings.
- Availability of products is subject to change without notice.
- Custom and personalized products cannot be returned once confirmed (as per our Customization Policy).
3. Pricing & Payments
- All prices are inclusive of legally applicable taxes.
- Payments are processed securely through our payment gateway partners (e.g., PhonePe/UPI). Ensure you are familiar with their terms and conditions when making payments.
4. Shipping & Delivery
- Readymade Orders before 03:00pm are usually dispatched the same day after order confirmation. For customized orders, the dispatch time may vary based on the specific requirements and work involved.
- Estimated delivery timelines depend on logistics partners and may vary due to external factors.
- For more details, please refer to our Shipping Policy.
5. Returns & Refunds
- Products can be returned within 7 days of receipt if they meet our eligibility criteria.
- Return shipping costs are borne by the customer unless the item is defective or damaged.
- For complete details, refer to our Return Policy.
6. Customisation
- Design previews will be shared for approval before production.
- Discounts apply only to ready-made products. Customized versions of the same product are not eligible for discounts or offers.
- No changes or cancellations are allowed once production starts.
- Slight variations in final design may occur, which are not considered defects.
- For complete details, refer to our Customisation Policy.
7. Privacy & Data Protection
- We respect your privacy and handle personal data in accordance with our Privacy Policy.
- We may share your data with trusted partners (e.g., payment gateways, delivery partners) to fulfill orders.
8. Limitation of Liability
Zuboc is not liable for any indirect, incidental, or consequential damages, including lost profits, data, or goodwill.
9. Governing Law & Disputes
These Terms are governed by the laws of Kerala, India, and any disputes shall be subject to the jurisdiction of courts in Manjeri, Kerala.
10. Changes to Terms
We reserve the right to update these Terms at any time. Continued use of the site after updates implies acceptance of the revised terms.
11. Contact Us
Creative Stories 16/576, 3rd Floor, Maliyakkal Building, Uphill PO, Malappuram – 676505, Kerala, India.
Gmail: mail@zuboc.com
Phone Number: +91 70343 40410