Our Commitment At ZUBOC, we take pride in delivering high-quality products and exceptional service. While every order is handled with care, we understand that returns or refunds may occasionally be necessary. This policy explains our guidelines and procedures to ensure a smooth and fair resolution process for all our customers.
Return & Replacement Policy
We want you to be satisfied with your purchase. To ensure a smooth process and protect against fraudulent claims, please note the following:
Return Eligibility- Returns or replacements are accepted within 7 days of delivery.
- The product must be unused, in its original packaging, and in the same condition as received.
Return Proof Required
- A clear unboxing video showing the package from sealed condition until the product is fully opened is required for return or replacement claims.
- Customers must also share images or videos clearly showing any damage, defect, or incorrect item.
Verification
- Once proof is verified, we will arrange for a replacement at no additional cost, or issue a full refund as applicable.
- Products that are used, tampered with, or do not match our records (e.g., serial/unique code mismatch) will not be eligible.
Non-Returnable Items
Customized or personalized products are not eligible for return or replacement unless they arrive damaged or defective.
Discount Exclusions
Discounts apply only to ready-made products. Customized versions of the same product are not eligible for discounts or offers.
How to Request a Return To initiate a return :
1. Contact us at sales@zuboc.com or WhatsApp +91 88913 43496 with your order number and reason for return.
2. Our team will review your request and confirm the next steps.
Refund Policy
- Once we receive and inspect the returned item, we will notify you of the refund approval or rejection.
- Approved refunds will be processed within 5 business days and credited to your original payment method.
- Return shipping costs are the customer’s responsibility and are nonrefundable. In case of refunds, the return shipping cost will be deducted from the total refund amount
- In case of a refund, both the original delivery charges and return shipping charges (actual transportation costs incurred) will be deducted from the total refund amount.
Damaged or Defective Products
If you receive a product that is damaged, defective, or incorrect:
- Share clear images or videos of the product with our team at sales@zuboc.com or via WhatsApp.
- Once verified, we will arrange for a replacement at no additional cost, or issue a full refund.
Policy Modifications
ZUBOC reserves the right to update or revise this Return & Refund Policy as needed to reflect changes in our operations, legal obligations, or product categories. Updates will take effect immediately upon being published on our website.
Contact Us
For any queries or assistance regarding returns or refunds:
- Email: sales@zuboc.com
- WhatsApp: +91 88913 43496
Your satisfaction is important to us, and we aim to resolve every return request with transparency and fairness.